Refund and Cancellation Policy

2. Paddle is our merchant of record

Rynex orders are processed by our online reseller and Merchant of Record, Paddle.com Market Limited and its affiliates. Paddle handles payment, invoicing, sales tax and VAT, and issues all refunds. The charge on your card or bank statement appears as PADDLE.NET* RYNEX. Because Paddle is the seller of record, every refund under this policy is executed by Paddle and returned to the original payment method. Paddle's Checkout Buyer Terms apply alongside this policy.

3. Free trial, no charge to refund

Every paid plan starts with a 30-day free trial that does not ask for a card. When the trial ends you move to the Free plan. Nothing is charged unless you choose a paid plan, so the trial is the place to confirm that Rynex fits your store before any payment is taken.

4. Subscriptions and renewals

Paid plans and GEO add-ons are billed monthly, in advance, and renew automatically at the end of each billing period until cancelled. Plans meter one number, monthly AI conversations, and going over your quota never triggers an extra charge. There are no usage or overage fees to refund.

5. When a refund is available

• First payment. If you upgrade to a paid plan or add-on and it is not what you expected, contact us within 14 days of the first charge and we will refund it in full.
• Renewal charges. Request a refund within 7 days of an automatic renewal charge and we will refund that renewal in full and cancel the subscription so no further charges occur.
• Billing errors. Duplicate charges, charges after a confirmed cancellation, and amounts that do not match the published price are refunded in full whenever they are reported.
• Service failure. If a verified outage or defect on our side prevents you from using Rynex for a substantial part of a billing period, contact us and we will refund or credit that period.

6. What is not refunded

• Partial or pro-rated refunds for the unused part of a billing period after you cancel. Paid features stay active until the period ends.
• Charges outside the windows in section 5, except billing errors.
• Enterprise and custom agreements, which follow the refund terms in the signed order form or contract.
• Charges billed by a marketplace rather than the Rynex checkout, such as an app store. Those follow the marketplace's billing terms; contact us and we will help resolve them through that channel.

7. How to request a refund

Email [email protected] from the address on the account, or reply to the Paddle receipt email, and include:

• The Paddle order or invoice number from your receipt.
• The store or workspace name on the Rynex account.
• A short note on why you are requesting the refund. It helps us fix things and is not a condition of approval within the windows above.

You can also open a request directly with Paddle's buyer support at paddle.net. We aim to respond within two business days.

8. How refunds are paid

Approved refunds are issued by Paddle to the original payment method. Card refunds usually appear within 5 to 10 business days depending on your bank; wallets such as PayPal are typically faster. Sales tax or VAT collected on the charge is refunded together with it. Refunds cannot be sent to a different card or account. Once a refund is issued, the refunded subscription or add-on is cancelled and the account returns to the Free plan.

9. Cancelling your subscription

You can cancel at any time from your account's billing settings or through the manage-subscription link in any Paddle receipt email. Cancellation stops the next renewal. You keep paid features until the end of the current billing period, and then the account moves to the Free plan; your data and widget stay in place. Cancelling does not by itself create a refund; see the windows in section 5.

10. Chargebacks and disputes

If a charge looks wrong, please contact us before opening a dispute with your bank. A chargeback freezes the payment for weeks, while a refund request is usually settled in days. Paddle handles disputes on our behalf. While a dispute is open, paid features on the account may be paused until it is resolved.

11. Your statutory rights

Nothing in this policy limits rights you have under mandatory consumer-protection law in your country. Where such law gives you a longer or different refund right, that right applies.

12. Changes to this policy

We may update this policy. The date at the top shows the current version. Changes apply to charges made after the change, not to earlier ones.